KUALA LUMPUR, 29 Sept 2008: The “adoption” of Kuala Lumpur City Hall by Pemudah, the special task force to facilitate faster and efficient public delivery system, should not be seen as a form of “punishment” against City Hall for not discharging its duties, Federal Territories Deputy Minister Datuk M Saravanan said.
According to a Bernama report, he said Pemudah had been roped in to help upgrade the existing system.
“This does not mean that the current system is not good. This move will definitely improve the public delivery system as a whole,” he was quoted as saying.
“It must be noted that City Hall services some three million city dwellers and it is only natural that it cannot satisfy all parties…so it needs help in discharging public duties,” he told reporters after visiting a construction site in Sri Hartamas, here, today.
He said the reason behind the delay in some issues and problems brought to the attention of City Hall was not because its staff were dragging their feet but because there were just too many problems to handle.
Saravanan said the ministry and City Hall’s high-ranking officials would meet Pemudah soon to come up with a proposal on how City Hall could improve its services.
theSun reported today that Pemudah “adopted” City Hall “to ensure it toes the line in discharging its duties and dealing with the public”.
The report said the decision was made following many complaints — which included poor services, planning and enforcement — made against the local authority.
It quoted Pemudah as saying that the “adoption” would take immediate effect “to ensure that [City Hall] becomes more customer-friendly and its service delivery improved”.